9bde Privacy Policy

9bde collects two types of information from you — (a) information you voluntarily provide, and (b) information automatically collected while you use our services.

a) Information You Provide Directly

• Full name, date of birth, and national ID or passport number (for age verification)
• Email address and mobile number
• Residential address
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers (partially masked)
• Bank account details (where applicable)
• Details of communications with our support team

b) Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and device language
• Login time, session duration, and gaming activity logs
• Information obtained from cookies and similar tracking technologies
• Referral source and site navigation paths

9bde uses your information for the following legitimate purposes:

• Account Registration and Management: To verify your identity and manage your account securely.
• Age Verification: To ensure access is restricted to users aged 21 and above only.
• Payment Processing: For the secure execution of deposits and withdrawals.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Service: To resolve your inquiries and complaints.
• Responsible Gaming: To identify excessive gaming behaviour and provide necessary support.
• Technical Improvement: To improve platform performance and user experience.
• Legal Compliance: To comply with applicable laws and regulations.

We do not use your information beyond the purposes stated above. If we need to use your information for a new purpose, we will inform you in advance.

9bde takes industry-standard technical and organisational measures to protect your personal information. Our security framework includes:

• SSL Encryption: All data transmitted to and from our website is encrypted using SSL/TLS protocols.
• Data Masking: Payment information is stored in partially masked form; full details are never stored in plain text.
• Access Control: Only authorised staff may access your information, and only for defined purposes.
• Firewall and Intrusion Detection: Our servers are under continuous security monitoring.
• Regular Security Audits: Our systems are regularly tested by third-party experts.

The data retention period is determined by applicable legal obligations, contractual terms, and business requirements. Even after an account is closed, certain information may be retained for a defined period to meet legal compliance requirements.

9bde does not sell your personal information or transfer it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

Service Provider Partners

We work with trusted third parties for payment processing, technical infrastructure, and gaming software provision. These partners are given access only to the information necessary to carry out specific tasks, and they are bound by strict confidentiality agreements.

Legal Obligations

We may be required to disclose information in response to a court order, government directive, or applicable law. In such cases, only the necessary information will be disclosed to the relevant authority.

Business Transfers

In the event of a business merger or asset transfer, user information may be transferred, but users will be properly notified in advance.

9bde uses cookies and similar tracking technologies to improve your browsing experience. The types of cookies we use are:

• Essential Cookies: These ensure the basic functionality of the platform, such as maintaining login sessions. They cannot be disabled.
• Functional Cookies: These remember your preferences and settings (such as language).
• Analytics Cookies: These monitor platform usage to identify opportunities for improvement.

You can control or reject most cookies by changing your browser settings. Please note that disabling essential cookies may affect the functionality of the platform.

As a user of 9bde, you have the following rights over your own information:

• Right to Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may be limited where legal obligations apply).
• Right to Object to Processing: The right to object to the use of your information for marketing purposes.
• Data Portability: The right to request your information in a common format.
• Right to Withdraw Consent: The right to withdraw your consent at any time, although this does not affect the lawfulness of prior processing.

To exercise these rights, you can contact us at [email protected].

9bde strictly provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors. Age verification steps are taken at the time of account registration.

If we become aware that a minor's information has entered our system, we will immediately close the relevant account and delete all collected information. If a parent or guardian suspects that their underage child is using our platform, please contact us.

9bde believes that data use can play a positive role in ensuring responsible gaming. We monitor your gaming behaviour in order to:

• Identify signs of excessive gaming at an early stage
• Effectively apply self-exclusion or limit-setting tools
• Provide supportive outreach where needed

For more information on responsible gaming, please visit our Responsible Gaming page.

In some cases, your information may be transferred to and stored on servers located outside Bangladesh. In such cases, we ensure that:

• An adequate data protection framework is in place in the recipient country.
• Contractual safeguards (such as standard contractual clauses) are maintained.
• Data transfers are always consistent with this privacy policy.

9bde reserves the right to update this privacy policy from time to time. In the case of significant changes, we will notify you via your registered email or through a public notice on the platform.

Continuing to use the platform after changes have been made will be considered an indication of consent to the updated policy. You are therefore advised to review the policy regularly. The "Last Updated" date shown at the top of the page indicates the date of the most recent revision.

All payment-related information, including bKash, Nagad, Rocket, and Upay, is handled to the highest security standards. Our payment security framework:

• No complete mobile banking PIN or password is stored on 9bde's servers.
• Tokenisation technology is used for transaction verification.
• Every payment session is conducted through an encrypted channel.
• An automatic alert system is active for suspicious payment activity.

The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 1 hour.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will process your request in a timely manner.

We commit that any data-related request you make will be taken seriously and resolved in accordance with applicable rules. You can also find answers to common questions on our FAQ page.